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Shipping & Returns

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We're a print on demand service therefore our returns policy differs slightly to other companies where they hold stock. 

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Urban Edge Clothing wants your shopping experience with us to be as enjoyable as possible. However, if you are not satisfied with your purchase, you can request a return or exchange within 14 days of purchase if the product is in the original condition and packaging. Original condition means that there are no marks on the product and the product’s packaging has not been opened, used or damaged and the product is in a re-saleable condition. 

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**We won't accept returns for wrong items/sizes colours etc after 14 days. we'll accept defected items up to 28 days after your order is place. After 28 days we'll assume all items are correct and not defected. 

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  • Once you've placed your order it will be automictically sent to our print provider - This is done within a few hours

  • Our print provider then gets to work on printing your product to the highest standard. Every product is hand checked before being dispatched

  • Now your order is packed along with a thank you card that also has returns advice on 

  • Our print provider with use a nominated courier to ship your products. 

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**PLEASE NOTE IF YOU'VE ORDER DIFFERENT TYPES OF PRODUCT SUCH AS A T-SHIRT & HOODIE THESE MAY BE SENT SEPERATE AS WE USE DIFFERENT PRINT PROVIDERS. 

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  • We will accept returns for items that have defects, wrong size, wrong colour etc. 

  • Where the wrong size/colour has been order or you just don't like the product please e-mail us within 48 hours of receiving the item/s - our e-mail address is info@urbanedgeuk.com

  • Once we receive your e-mail we'll provide instructions on how to return the item/s 

  • If your item/s are being returned because of wrong size/colour or wrong item they must be sent back in the original unused condition. (item/s received back damage may not be eligible for a refund -we recommend you use a tracked service

  • Upon returns receipt we'll inspect the item/s. Once we've done this we'll issue a refund and will send confirmation of this. 

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**PLEASE NOTE WE DON'T OFFER FREE RETURNS. THE COST OF RETURNS MUST BE PAID FOR BY YOU (THE CUSTOMER) - URBAN EDGE CLOTHING DON'T ACCEPT ANY RESPONSIBILITY OR LIABILITY FOR LOST OR DAMAGED RETURNS (WE'RE A SMALL INDEPENDANT BUSINESS SO ITS NOT POSSIBLE TO COVER THE COST OF THIS)

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  • Refunds can take up to 10 working days to be processed. Please be patient while the refund is being processed 

  • if you've paid using Clearpay, Klarna or Layby then you should instigate the return through your provider but also contact us within 48 hours to follow our returns process - Our e-mail address is info@urbanedgeuk.com

  • Shipping is by our print provided, you'll receive shipping confirmation as soon as the item/s has been sent. 

  • We aim for your order/s to be with you within 5 working days but sometimes this may be longer dependant on volume or orders and other things such as bank holidays, festive periods & how busy our print partners are. 

  • If you've ordered a gift card - we're sorry to say these are not refundable.

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